Important Refill Information & Loyalty Rewards

Natural Eclipse Refill Service Terms & Conditions

By placing an order through NaturalEclipse.com.au, I acknowledge that I have read, understood and agree to be bound by these Terms & Conditions.

Refill Service Terms & Conditions

1. I am responsible for ensuring that all bottles supplied for refill are clean, dry and suitable for reuse. Natural Eclipse does not clean, sanitise or prepare bottles prior to refilling.
2. I understand that Natural Eclipse only refills original Clever Curl and EverEscents bottles of the correct size and product type. Bottles from other brands, incorrect bottle sizes, damaged containers, unlabelled containers or unsuitable packaging will not be accepted for refill.
3. Customers must supply their own original Clever Curl or EverEscents bottle for refilling. Postal refills pouches and are not a pouch exchange service.
4. Bottles should be as empty as reasonably possible before being sent for refill. Refill purchases are charged according to the bottle size selected and are not individually measured or weighed. Any product remaining in a bottle will not be deducted from the refill price.
5. Refills are sold and charged according to bottle size only, not the amount of product required to fill the container.
6. Natural Eclipse reserves the right to refuse any bottle that is not clean, dry, safe to refill, correctly labelled or otherwise unsuitable for reuse.
7. I acknowledge that any postage or freight costs associated with sending incorrect, damaged, contaminated or unsuitable bottles are my responsibility.
8. Customers are responsible for ensuring bottles are packaged securely for transit. Natural Eclipse is not responsible for bottles lost, delayed or damaged during shipping to us.
9. I acknowledge that I am choosing to purchase and use refill products at my own discretion and in accordance with the manufacturer’s directions.
10. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Natural Eclipse Loyalty Rewards Program

1. The Natural Eclipse Loyalty Rewards Program applies to eligible online postal refill orders only and does not apply to Click & Collect, Drop & Collect or in-store refill orders.
2. Customers receive one loyalty card for each eligible refill purchase.
3. After purchasing nine eligible refills, customers will receive a loyalty reward equal to the average value of those refill purchases.
4. Where all nine refills are the same brand, size and price, the reward will generally be equal to the value of that refill. For example, purchase nine 450ml Clever Curl refills and receive a reward equal to the value of a 450ml Clever Curl refill.
5. Where a combination of brands, sizes or refill prices has been purchased, Natural Eclipse will calculate the reward based on the average value of the eligible refill purchases.
6. Once eligible, customers will be provided with a promotional code to redeem their refill reward online.
7. Customers may:
   • Redeem the reward for an eligible refill of the same value; or
   • Apply the reward towards a higher-value refill and pay the difference.
8. Loyalty rewards cannot be redeemed for cash, transferred, exchanged for non-refill products, or used in conjunction with any other loyalty program.
9. Loyalty cards and rewards are issued to, and intended for use by, the original customer only. Loyalty cards, stamps, rewards and promotional codes are not transferable and cannot be combined with those of another customer.
10. Natural Eclipse reserves the right to refuse, cancel, adjust or remove loyalty cards, rewards or accounts where we reasonably believe the program is being misused, manipulated, fraudulently obtained, shared between customers, or otherwise used contrary to these Terms & Conditions.
11. Any attempt to combine purchases, loyalty cards, rewards or accounts belonging to different customers may result in the loyalty reward being refused or cancelled.
12. Natural Eclipse reserves the right to request additional information to verify eligibility for loyalty rewards before issuing or redeeming any reward.
13. Natural Eclipse reserves the right to amend, suspend or discontinue the Loyalty Rewards Program at any time by updating these Terms & Conditions on our website.
14. Loyalty reward codes are single-use only and may be redeemed once on an eligible online refill order at NaturalEclipse.com.au. Codes cannot be split across multiple orders, transferred to another customer, exchanged for cash, or used towards non-refill products. Any unused value remaining after redemption will be forfeited.
15. To redeem a loyalty reward, all nine original Natural Eclipse Loyalty Cards must be presented to Natural Eclipse and surrendered in their original physical form. Photocopies, scans, screenshots, digital copies or photographs of loyalty cards will not be accepted.
16. For postal refill orders, customers must post all nine original loyalty cards to Natural Eclipse before a loyalty reward code will be issued. Loyalty cards submitted for redemption become the property of Natural Eclipse and will not be returned.
17. Natural Eclipse reserves the right to refuse redemption of any loyalty card that is altered, damaged, duplicated, incomplete, illegible, appears to have been tampered with, or does not comply with these Terms & Conditions.
18. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Ordering Process delivery postal orders

Once your order has been placed, Natural Eclipse will email you with:

• Instructions on how to prepare your bottles for refill.

• A bottle cleaning guide.

• A copy of these Terms & Conditions.

The Terms & Conditions form must be signed and returned with your bottles. Refill orders will not be processed until the signed form has been received.

For postal refill orders, bottles should be sent to:

Curly Cuts/ Natural Eclipse

Shop 4 / 1 Lyons Place

Lyons ACT 2606

For Click & Collect or Drop & Collect orders, customers must wait for confirmation from Natural Eclipse before bringing bottles to the shop. We will contact you when we are ready to receive your bottles and provide instructions for drop-off or collection.