Why shop with us?

At Natural Eclipse, you’re choosing a reputable, experienced, and authorised Australian owned online retailer. Our years of experience allow us to offer exceptional service, ensuring a positive and uplifting shopping experience, whether online or in-store. Our secure and trusted website is managed by an expert IT team, allowing you to shop confidently online at Natural Eclipse.

We are meticulous in ensuring that every product you receive is brand new, fresh, and properly stored according to manufacturer guidelines. Having honed our skills over many years in online retail, we expertly package your items to ensure they arrive in perfect condition.

Our knowledgeable curl team meticulously tests all our items. When you purchase curly products or accessories from us, you can be confident that you’re getting tried and true products specifically designed for curly hair. Our curly bonnets and accessories are selected for various reasons based on our expertise and reflect our deep understanding of curly hair needs.

Our blend of a professional and experienced online shopping team with our expert curl team ensures that customers can purchase curly products from a secure and trusted online store.

Shipping Costs/Dispatch

We deliver our parcels using Australia Post. Enjoy free shipping on orders over $80. A $10 shipping fee applies to orders under $80.

Same-Day Dispatch

Orders placed before 9 am on weekdays are dispatched and posted with in 1 business days. Please allow an extra 1-2 business days for dispatch during sales, limited edition packs, promotions, or for orders placed over the weekend.

Express Post Shipping
Express shipping is available for an additional $15 fee. Check Australia Post terms for express post details.

International Shipping to New Zealand
We charge a flat rate of $19.95 for all New Zealand orders. While express shipping is unavailable to New Zealand, we aim for same-day dispatch. Please allow an additional 2 business days for your order to be processed. Aerosol products cannot be shipped to New Zealand. If ordered, a refund will be issued.

Duty Payable
Please be aware that each country has its own rules on duty payable when purchasing goods from overseas. If you purchase our products and the total is over the duty threshold for your country, you may be liable to pay the duty. We do not pay international duty on any international orders.
Australian GST on International Orders
The retail prices charged on our online shop are the same for both domestic and international orders. Orders outside Australia do not reflect any Australian GST. For further enquiries, please contact us at hello@naturaleclipse.com.au

Special Notices

Store Closures and Delays: If express shipping is unavailable or delays due to store closure or on a product, a notice will be posted here.

 

Minimal Packaging Option/ Gift Wrapping/Free Samples or Soap

Eco-Friendly Choice: Select minimal packaging at checkout to receive your order with the least amount of packaging needed to ensure safe delivery. Indicate in the cart notes if you would like product brochures included.

Gift Wrapping: Some of our parcels come gift wrapped unless you’ve selected minimal packaging at checkout. We use eco-friendly paper and encourage you to open your package gently and reuse our paper and ribbon to pass on the kindness. If you prefer minimal packaging and don’t want gift wrap, simply choose the minimal packaging option or leave a note at checkout.

Complimentary Samples: Our parcels may include a free sample of Dindi Naturals soap, or at times other samples. If you prefer not to receive these, please leave a note at checkout. For Dindi Naturals soap ingredients, read here

Click and Collect Orders

Select ‘click and collect’ at shipping. We’ll notify you by text and email when your order is ready for pickup at:
Address: Lyons Shops, 1 Lyons Place, Lyons ACT 2606. Orders must be picked up within 7 days; uncollected orders will be refunded and cancelled. Orders placed after 3 pm on Fridays will be ready to collect from Tuesday.

Special Conditions

Website Content: We make every effort to ensure the accuracy of information on our website, but we cannot guarantee that all information is error-free.

Promotional Offers

At Natural Eclipse, all promotional offers are subject to availability. We reserve the right to modify, suspend, or discontinue any offer at our discretion and without prior notice, except where prohibited by law. In the event that a promotional offer becomes unavailable due to high demand, we will make every effort to provide you with a similar promotion or suitable alternative.

Global Shipping

We ship Australia-wide and to New Zealand.