Do I have any qualifications in the hair and beauty industry?

Yes, I am a fully qualified hairdresser, complete with registration papers. I have over 2 & a half decades of experience in both the hair and beauty industry which began when I commenced my 4-year apprenticeship in 1990. I have owned both a hairdressing and beauty salon. Although I am not a qualified beautician, I have a lot of inside knowledge from having owned a beauty salon. I specialise in curly hair plus organic, and natural hair routines with Natural Eclipse providing online support both before and after you buy products if required.

Shipping Costs and Postal Information

We have free shipping for orders over $45. Orders under $45 will be charged a $10 Shipping fee.  We use eParcel and My post both with Australia Post to deliver our parcels.

If you place your order before 12 pm on a weekday then usually the order is processed and placed in the post on the same day. Weekend orders and orders received after 12 pm Fridays are usually processed on Mondays and placed in Monday’s post.

If for some reason we can’t get it in the post that day we may elect to send via express post so that your parcel will still arrive at the same time frame as a normal post. When your order is received after 12 pm (e.s.t) it may still make the post that day but most likely it will be processed and placed in the post the next business day. When we are having a sale or special promotion please allow more time usually, an extra day.

Samples are posted via normal post in an envelope (not satchels ) and you will not receive postal notifications for sample only orders. Unless you are ordering the pre-packed Clever Curl or EverEscents bundles. These are sent in Australia Post Satchels.

Western Australia and Northern Territory Postage

We know it takes a while for the post to deliver from Canberra to Western Australia and Northern Territory and you guys wait the longest. We don’t want you to wait longer than everyone else. Therefore we have now upgraded any orders over $100 to Western Australia and Northern Territory to free express post.

Express Post Shipping

If you would like to get express shipping a $15 fee will apply. Cut off time for express post orders is 12 pm using Australian Eastern Time for the order to be placed in the postal system on the same day. If the order is received after 12 pm Australian Eastern Time it will be shipped via express post the next postal day.

Store Closure Notification

If express post shipping is not available or there are delays due to store closure then you will see a store notice on the website. Otherwise, it’s business as usual. We are very prompt with shipping and processing orders.

How Do I Know My Order Has Been Packed And Is In The Post

If you have entered your email details correctly then you will receive one more final email ( after the initial order email) from Natural Eclipse saying your Natural Eclipse Order is now complete and that we have finished processing your order. This means your order is packed, completed with postage label and has now been taken to the post office. There is also a postal tracking number for your order on this email plus you should receive postal updates from Australia Post. Please double check you have entered correct email addresses as we often get bounce backs from simple errors such as .co instead of .com.

Can I Collect My Order In-Store And Do You Offer Postal and In-store Refills?

Yes! We love seeing our customers and we encourage you to use our refill products in-store. We have added a click and collect button to the website. Just select click and collect at cart if you would like to collect in-store. We will send you a text message and completed order email when your order is completed and ready to pick up.

Plus we offer a postal refill service so everyone Australia wide can participate in refills. You can elect to post your empty bottles into us to be refilled. Please visit our refill section for more information. https://naturaleclipse.com.au/category/refill/

Our new refill bar is now open at our new location including Clever Curl, EverEscents and more coming lines coming soon including Dindi Naturals and Zuii. Refill in-store and save. We offer a customer loyalty bonus with refills where your 10th refill is free*. Please see refill section for details and terms and conditions.

Our new store address is

Fyshwick Plaza

Unit 16, 63 Wollongong Street,
Fyshwick, ACT 2609

Monday 9.30 am to 3 pm

Tuesday 9.30 am to 5 pm

Wednesday 9.30 am to 5 pm

Thursday 9.30 am to 3 pm

Friday 11 am to 6.30 pm

Haircare consultation or curly hair advice/ training is available by appointment.

Why don’t you have a loyalty program?

I’ve always been the type of person that likes to lead in industries and do something different.  Therefore I wanted to make your online experience fun, so I created a buyer experience aimed to uplift and surprise you. This is reflected right through to the experience you get when you open your box.  I have listened to a lot of peoples stories over the years, in particular women. I understand you are busy these days and a reward system is another thing to keep track of. With this in mind, I put a system in place that you didn’t have to have to think about it, one that is instant, so you don’t have to wait. I get a lot of enjoyment from selecting products in my bonus system for you. I change the bonus system every month.

Where do the product samples come from?

Samples are purchased from the product company’s where they are prepackaged first and then distributed to me. (Except for EverEscents – empty sachets are provided from EverEscents). Examples of samples range from eyeshadows, blushes, cleansers, moisturisers, serums, soaps, Argan Oil, Tans, foundation, and many more! 

Can I pre-select my free product or samples?

We made some new changes this month!! (02/2020). You can now pre-select up to two free samples.* !! The terms and condition bit – * We will do our best to full fill your request but please understand we don’t always have the requested samples in stock. If we don’t have the requested samples we will notify you. Not all products come in samples. Spend over $60 and you can elect to choose 1 of the FREE samples. Spend over $100 and you can elect to choose 2 of the FREE samples.

Just write in cart which product you would like a sample of in the notes section at checkout. Or text us on 0438 388 353 with your name and order number.

If you don’t want to preselect any samples and want all surprises just don’t write anything.

Sorry, you cannot pre-select any of the free bonus products. These are chosen at random

Would you like me to write a review?

Yes Please! The one thing I have learned over the years from you all is that different people have different likes with smells and textures. For example, one person may love a strong scent, and others may prefer a softer scent.  I believe reviews are an essential part of the beauty industry to help guide people in purchasing the right product for them. 

Does Natural Eclipse buy the products directly from the product companies?

Yes. Natural Eclipse buys the products on the website directly from the business that makes them. I am an authorised retailer for all the brands I sell and go through an approval process with the product companies first to be able to sell their products. Your product is guaranteed authentic when you buy from Natural Eclipse.

Does Natural Eclipse ship worldwide?

No. However, I have plans in the future to add this to my site. I look forward to showcasing beautiful Australian products and my site worldwide.