When you shop at Natural Eclipse your buying from a trusted, experienced and AUTHORISED retailer. We know how to do business and look after customers correctly because of all our year’s experience in business.
We have been an online retailer for a while now. Therefore we know how to pack online goods correctly to assist with a smooth ride in transit.
We have a 5***** service and rating. We thrive to make your online or instore shopping a positive and uplifting experience. We run a very tight ship with an extremely efficient online and in-store service.
You can be guaranteed that you are getting brand NEW, fresh in date product that has been stored correctly as per manufactures directions.
Natural Eclipse has free shipping for orders over $45. Orders under $45 will be charged a $10 shipping fee. We use Australia Post to deliver our parcels.
Free Express Shipping Offer For Orders Over $80
Express post is the quickest option for parcel delivery with Australia Post since the Corona Virus pandemic.
FREE Express shipping upgrade with orders over $80. If you do not want the upgrade to express post then please change the order to free standard shipping at checkout.
Free express shipping offer not available for New Zealand orders.
Same Day Dispatch*
If you place your order before 12 pm on a weekday then the order is processed and placed in the post on the same day.
Weekend orders and orders received after 12 pm Fridays are processed on Mondays and placed in Monday’s post.
When your order is received after 12 pm (e.s.t) it may still make the post that day but most likely it will be processed and placed in the post the next business day.
When we are having a sale or special promotion including Black Friday sales or its been a long weekend please allow more time usually, an extra day.
*If same day dispatch is not available then there would be a notice on the website telling you when your order will be sent. If there is no notice then it is business as usual. We are very prompt with packing and processing our orders.
Express Post Shipping
If you would like to get express shipping for orders under $80 than a $15 fee will apply.
Cut off time for express post orders is 12 pm using Australian Eastern Time for the order to be placed in the postal system on the same day. If the order is received after 12 pm Australian Eastern Time it will be shipped via express post the next postal day. Please check Australia Post for terms and conditions of express post for your postal code.
New Zealand Shipping
We charge a flat rate of $19.95 for New Zealand orders. Free Express post-upgrade offer is not available to New Zealand orders. We ship all orders via Australia Post to New Zealand. Please visit Australia Post for time frames for shipping to New Zealand.
Express Shipping is not available to New Zealand. Whilst we will do our best to have same day dispatch to New Zealand, please allow an extra 2 business days for us to process your order our end.
Aerosol products can not be shipped into New Zealand. Do not select these. If you order any Aerosol products by mistake then we will issue you with a refund on the products.
Please be aware that each country has its own rules on Duty payable when purchasing goods from overseas. If you purchase our products and the total is over the duty threshold for your country, you may be liable to pay duty. We do not pay international duty on any international orders.
Australian GST on International Orders
The retail prices charged on our online shop are the same for both domestic and international orders. Orders outside Australia do not reflect any Australian GST. For further enquiries please contact at firstname.lastname@example.org
Store Closure Notification
If express post shipping is not available or there are delays due to store closure then you will see a store notice on the website. Otherwise, it’s business as usual. We are very prompt with shipping and processing orders.
How Do I Know My Order Has Been Packed And Is In The Post
If you have entered your email details correctly then you will receive one more final email saying your Natural Eclipse Order is now complete. This means your order is packed, completed with postage label and has now been taken to the post office.
There is also a postal tracking number for your order on this email plus you should receive postal updates from Australia Post.
***Please double check you have entered correct email addresses as we often get bounce backs from simple errors such as .co instead of .com.
If you select minimal packaging then your order is sent with as little packaging as we can to ensure your parcel arrives safely. We leave out as much paper as possible including any product brochures and your invoice. If you would like any product brochures included please mention in the notes section in cart.
Can I Collect My Order In-Store And Do You Offer Postal and In-store Refills?
Yes! We love seeing our customers and we encourage you to use our refill products in-store. We have added a click and collect button to the website. Just select click and collect at cart if you would like to collect in-store. We will send you a text message and completed order email when your order is completed and ready to pick up.
Our shop address is
Unit 16, 63 Wollongong Street,
Fyshwick, ACT 2609
Please click here for shop hours.
Does Natural Eclipse buy the products directly from the product companies?
Yes. Natural Eclipse buys all of the products except for Alkira directly from the businesses themselves. Akira is bought from the authorised distributer of Alkira. I am an authorised retailer for all the brands I sell and go through an approval process with the product companies first to be able to sell their products. Your product is guaranteed authentic when you buy from Natural Eclipse.
Does Natural Eclipse ship worldwide?
No. However, I have plans in the future to add this to my site. I look forward to showcasing beautiful Australian products and my site worldwide.
I Would Like Natural Eclipse To Stock My Brand
We welcome all enquires from Australian Businesses that produce professional haircare and beauty products. Please email email@example.com if you have a stockist enquiry and would like us to stock your products.